Online Wines – Returns & Cancellations
In the unlikely event that some or all of the bottles of wine in a case are broken or spoiled when they are delivered please simply give us a call on 01243 887 508. Alternatively, you can email us on firstname.lastname@example.org. Either way, we ask you to do this within 30 days of delivery. You may choose either to return the whole case or just the affected bottles for a refund.
Cancellation of Order
If you simply change your mind or wish to cancel for any other reason you may do this at any time up to 7 working days from the day after the date you receive your wine, provided all of the bottles are unopened and intact and returned to us in good condition. A full refund less delivery charges will be arranged. Just give us a call on 01243 887 508 although we will ask you to put a quick note in writing as well, by email to email@example.com.
For further details please see our Terms and Conditions, nothing in these will reduce your statutory rights relating to faulty or misrepresented goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen’s Advice Bureau.